Over the last year our customers have consistently asked us about the possibility and feasibility of end user support (a service where we support your customers directly). Until today, we’ve told our customers that end user support is not something we are able to offer.

Over the next few weeks however, we’ll begin offering end user support to a limited number of interested resellers.

In addition to basic sales (what’s a hosting package?) and billing issues (where do I go to update my credit card?)), we’ll be handling level 1 and level 2 technical support issues. Level 3 issues will likely require your authorization before moving forward.

The help will be provided 24/7 by the same people at Idologic that support you and your reseller account. The tickets submitted by your customers will appear right in our helpdesk and we’ll have the advantage of knowing about your technical configuration and your company. Best of all, your customers won’t know it’s Idologic - they’ll think our employees are from your company.

To ease communication, as part of our end user support plan, we will setup a secure wiki accessible only by you and our employees. On this wiki, you’ll be able to define support procedures and communicate with our staff directly. You’ll also have access to an employee at Idologic who will serve as your personal account manager.

Pricing for our end user support services is affordable:

• If you have between 1 and 100 accounts, the basic price is $2 per month per account. You buy service in 25 account blocks ($50 / month).
• For 101 to 200 accounts, the basic price is $1.50 per month per account. You also buy this service in blocks of 25 accounts ($37.50 / month).
• If you’d like us to support more than 200 accounts, please contact us for a custom quote.

We’re going to be offering this on a trial basis starting immediately. If you are interested, please contact our sales department at sales@idologic.com. As always, we’re standing by and ready to assist you.

Heya folks, I’m Denver Hunter, the newest team member here at Idologic. I’ll pop in during the week, so chances are you will probably come across me at some point.  I had the pleasure of meeting Jeff years ago on an industry forum, and so I have been familiar with Idologic for a long time. I even considered using their services at one point for the obvious reasons.

Once the initial conversation was over, I knew this job was going to be a doozy, but I knew I was up to the challenge. My family shared the same reaction that Brock spoke of in his post – they were amazed that I had three interviews to make it through. I think the entire process is a testament to the quality that the Idologic name brings to the table. It is a positive challenge. I say that as a wearied web hosting industry member. Throughout the whole process, I realized that the atmosphere here is a special one. I feel like a coaching assistant coming to the already-solid program that is going to explode; that is the level of excitement this position has brought for me.

There are a few things that you should know about yours truly. I have developed websites for over eight years now. I am a part of that generation that has grown up around computers – it all started with those magical days of playing Oregon Trail on the “green screen.” I’ve been involved in the hosting industry itself for about five years now. I currently run a 2,500 member forum and I am starting my own webmaster (and more) blog at DenverHunter.com. I cannot stay away from it and I have grown to love working with Linux. I guess you could say I am a jack-of-all-trades-type.

The “other” side of me is the English major. Naturally, I started college as a Computer Engineering major and then made the logical switch to English. I love the language and I love the ability to create worlds. My favorite novel would be Last of the Mohicans and my favorite book would be the Bible itself. Beowulf is another favorite of mine as well. (I have a passion for the medieval and more recently for American history and writing.) I believe this allows me to excel in the hosting industry because I believe in communication. There is just not enough of it with automation out there. The human touch is crucial.

My great hobby in life includes arrowhead (also known as point) hunting. I guess you cans say that I am an amateur archaeologist of sorts. I spend just about one day every week scouring land for surface finds. I’ve also spent a lot of time studying Native American cultures. I love nature and I love being out in it. My favorite places on Earth include Myrtle Beach, the Virginia mountains, and a few private locations where old Native American camps from thousands of years ago are located. There are some places where God and nature speak, and you just listen.

I truly look forward to working with you all and with the Idologic team. I cannot overstate my excitement and you’ll probably see me around somewhere! Here’s to a successful future

Greetings everyone! I’m Brock Noland - the new team member here at Idologic. I’ll be around mostly on Friday nights and over the weekends.

I am a UNIX geek at heart. As such, I am really enjoying my work here at Idologic! As it’s a different industry, I am still learning the nuances of cPanel and DirectAdmin, but am learning them all pretty quickly. I have been running websites and working with Linux/UNIX for around 10 years.

Soon after I started interviewing at Idologic, I knew that Idologic was going to be a fun place to work. I had 4 or 5 interviews before a decision was made. My friends and family kept saying, “you have another interview, I thought this was a part time position!” At that point, I knew that Idologic invested heavily in finding the right people - which I feel translates in a very positive working environment.

My interest in websites started early. I was somewhere around 12 or 13 when I built my first website. It was a Mountain Dew fan site, where I sold Mountain Dew T-Shirts via mail order. The site was shutdown when my ISP realized they had a 13 year old running a business from his personal “web space”.

Currently, I maintain a few websites, the most popular being my blog on learning the Linux/UNIX command line, BASH Cures Cancer.

When not working, I love to sail with my father on Lake Superior. We usually sail in the Apostle Islands, though last year there was a trip to the improbable US possession of Isle Royale. Currently there is talk of storming the Canadian shore and/or Chicago this summer. Someday soon, I hope to sail in the trade winds, or at least someplace that’s warm!

I suppose that’s all for now. I am looking forward to meeting everyone!

We’ve had a vast majority of our (customers’) servers in the 56 Marietta Street datacenter in downtown Atlanta for a couple of years now. We’ve been pretty happy with the datacenter and its overall track record of being responsive to us and providing a quality service. However, we’ve pretty much filled our space at the datacenter and need to expand.

Idologic has chosen the datacenter at 55 Marietta street (yes, across the street from our current one) to expand to. This datacenter will provide Idologic with a lot of room to grow and expand over the coming years. We’re excited about placing our new servers in this datacenter (which is on the same network at the 56 Marietta location).

As company, in addition to providing top of the line customer service, we’re dedicated to offering our customers the best and latest technology available. Our technical team has spent a lot of time, money, and effort into designing our space in this state of the art datacenter. Some of the things this new location will feature:

- One hour of UPS power backup per rack (at full load), which can be expanded easily to 8 hours
- Filtered power
- A backup generator
- GigE private and public connections
- KVM access
- Remote reboot port accessThe last two features might particularly interest our dedicated server customers. The location will allow us to continue to grow and improve our offerings. We’ve already ordered all of the necessary parts. When they’re delivered, racked, and setup, we’ll be able to offer servers in this new datacenter. It’s exciting for us a company.For our current customers in 56 Marietta, there will be no migrations or anything. Your servers will stay there and will continue to operate like they usually do. This only affects new customers and customers who will be purchasing a dedicated server in the future.

Idologic is always seeking quality people. However, it isn’t often that we advertise that we’re looking for voice talent.

Basically, none of the Idologic team members would be great voice talents. We have other talents, but voice is probably not one of them. We are aware that there are people out there with terrific voices and if you are (or know someone who is) such a person, we would love to hear from you.

The project is a fairly small one. It is a fun, but it is not going to make anyone rich. If you are interested in helping us out, send an email to jobs {at} idologic.com. If you could include a voice sample in your email (preferably as a link to an mp3), that would be terrific.

Alternatively (or in addition to the email), you can call us at 866-365-6442 and leave a message for our sales department (extension 804).

We look forward to hearing from you soon.